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FAQ
Frequently asked questions
General
Product Usage
Ingredients
Shipping
Product Benefits
Returns
❓ Frequently Asked Questions (FAQ)
🌿 About Our Products
1. Are RuralBees products natural and chemical-free?
Yes! Our products are made with natural, skin-friendly ingredients and are free from harsh chemicals like sulphates and parabens.
2. Are your products suitable for all skin types?
Most of our products are designed for all skin types. However, we recommend doing a patch test before full use.
3. Are your products safe for sensitive skin?
Yes, our formulations are gentle. But if you have highly sensitive skin, consult a dermatologist before use.
4. Do your products contain preservatives?
We use safe and approved preservatives only when necessary to ensure product stability and safety.
Usage & Results
5. How long does it take to see results?
Results may vary, but typically you can see improvements within 2–4 weeks with regular use.
6. Can I use multiple RuralBees products together?
Yes! Our products are designed to work well together. You can build a complete skincare or haircare routine.
7. Do I need to use sunscreen with your products?
Absolutely! Especially when using products with active ingredients like AHA, Kojic Acid, or Niacinamide, sunscreen is essential.
🚚 Orders & Shipping
8. How long does delivery take?
Within India: 3–7 business days
Delivery time may vary based on location
9. How can I track my order?
Once shipped, you will receive a tracking link via email/SMS.
10. Do you offer Cash on Delivery (COD)?
No, COD is Not available currently.
🔄 Returns & Refunds
11. Can I return a product?
Due to hygiene reasons, we do not accept returns on opened products.
12. What if I receive a damaged or wrong product?
Please contact us within 48 hours with proof (photo/video), and we will arrange a replacement.
💳 Payments
13. What payment methods do you accept?
We accept:
UPI
Debit/Credit Cards
Net Banking
🌍 General Questions
14. Are your products cruelty-free?
Yes, RuralBees products are cruelty-free and not tested on animals 🐰
15. Where are your products made?
Our products are proudly Made in India 🇮🇳
16. How can I contact RuralBees?
📧 Email: sales@ruralbees.com
📱 WhatsApp: 80722 43292
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